Rules for Staying on the Premises of the Lavina Shopping and Entertainment Center
for Visitors, Tenants, Employees, and Contractors

1. General Provisions
2. Scope of the Rules
3. General Rules of Conduct
4. Prohibited Activities on the Premises
5. Children
6. Accessibility for Persons with Reduced Mobility
7. Animals
8. Photography and Videography
9. Video Surveillance
10. Parking
11. Emergencies and Evacuation
12. Shelters and Evacuation Routes
13. Air Raid Alerts
14. Suspicious Objects
15. Rights of the Shopping Center Administration
16. Liability
17. Final Provisions

 

1. GENERAL PROVISIONS

1.1. These Public Rules for presence on the premises of the "Lavina" Shopping and Entertainment Center (hereinafter referred to as the "Rules") define the procedures for presence, conduct, use of common areas, and interaction with the administration and services of the Shopping and Entertainment Center (SEC). The "Lavina" SEC is located at: 6D Berkovetska St., Kyiv (hereinafter referred to as the "SEC").

1.2. The requirements set forth in these Rules are mandatory and binding upon all persons present on, entering, or arriving at the premises of the Complex, regardless of the purpose, legal basis, or duration of such presence.

1.3. These Rules apply to all persons physically present within the territory of the SEC, including, but not limited to:

• visitors, shoppers, and clients of the SEC;
• tenants and subtenants of premises (leased units) within the SEC;
• employees (staff) of tenants and subtenants;
• contractors, subcontractors, and their personnel performing any work on the SEC premises;
• couriers, representatives of delivery services, and logistics operators;
• organizers, co-organizers, contractors, and technical staff of any events;
• participants in marketing, promotional, charitable, or other public activities;
• representatives of mass media, bloggers, and press service representatives. any other third parties present on the adjacent territory, within the
• Shopping and Entertainment Center (SEC), or in the SEC parking area.

1.4. These Rules constitute the terms of use for the SEC, made publicly available to an unlimited number of persons; the use of the SEC signifies an individual’s acceptance of these terms, in accordance with Articles 633 and 634 of the Civil Code of Ukraine. The act of entering, remaining within, or using the infrastructure of the SEC serves as conclusive confirmation that the individual has reviewed the Rules, fully agrees to them, and undertakes the obligation to strictly adhere to them.

Individuals present on the premises of the SEC are required to comply with these Rules. The Administration ensures that the Rules are available for review on information boards and via the official channels of the SEC.

1.5. The core principles governing the operation of the SEC include the safety of individuals, public order, respect for others, responsible conduct, the protection of property, and the maintenance of a safe and comfortable environment.

1.6. The SEC Administration reserves the right to establish additional rules, temporary restrictions, and special security protocols in accordance with the legislation of Ukraine, the conditions of martial law, civil defense requirements, the prevailing security situation, and the internal standards of the SEC.

 

2. SCOPE OF THE RULES

2.1. These Rules apply throughout the entire Complex, including shopping galleries, atriums, entrances and exits, elevators, escalators, stairwells, restrooms, parking facilities, shelters, the surrounding grounds, open common areas, event spaces, and any other areas of the shopping and entertainment center (SEC) accessible to visitors. Within tenants' premises, the tenants' own rules also apply; however, these may not contradict applicable legislation or the SEC’s safety requirements.

2.2. Technical, service, engineering, and other specialized restricted-access areas are not considered public areas of the SEC and are strictly off-limits to visitors (unauthorized persons).

2.3. The presence of unauthorized persons in restricted-access areas is permitted solely with the approval of the SEC Administration or when accompanied by authorized personnel.

 

3. GENERAL RULES OF CONDUCT

3.1. Within the premises of the Shopping and Entertainment Center (SEC), all individuals are required to maintain public order, behave safely and responsibly, respect other visitors, treat the SEC’s property with care, comply with lawful requests from the Administration, security personnel, and SEC staff, and follow directional signage, informational notices, and safety signs.

3.2. An individual’s conduct within the SEC must not pose a threat to their own life or health, or to the life or health of others; it must not incite panic, disrupt public order, obstruct evacuation, block passageways, interfere with the normal operation of the Complex, hinder the actions of emergency response services, or cause discomfort to other individuals.

3.3. In the event of an incident, a threat, or an emergency, individuals must remain calm, follow the instructions of SEC staff, refrain from inciting panic, and avoid obstructing the actions of emergency response services.

3.4. Discriminatory behavior, insults, hate speech, or the humiliation of others are not permitted within the SEC.

 

4. THE FOLLOWING ARE PROHIBITED WITHIN THE SEC

4.1. Smoking tobacco products, using electronic cigarettes, tobacco heating systems (such as IQOS, glo, etc.), hookahs, or any similar devices outside of designated areas.

4.2. Being present while under the influence of alcohol, drugs, or other intoxicating substances. 4.3. Engage in aggressive, violent, disorderly, or provocative behavior.

4.4. Use open flames, pyrotechnics, firecrackers, flares, smoke-generating devices, or any explosive or highly flammable substances.

4.5. Bring in, store, or use weapons, ammunition, explosives, or other dangerous items, except in cases expressly provided for by the legislation of Ukraine.

4.6. Block entrances, exits, evacuation routes, elevators, escalators, stairs, passageways, access to fire-fighting equipment, or safety systems.

4.7. Damage, destroy, or soil the property of the Shopping and Entertainment Center (SEC), including interior finishes, furniture, signage, equipment, elevators, escalators, restrooms, decorative elements, and greenery.

4.8. Place advertisements, leaflets, notices, banners, posters, QR codes, or other informational materials without authorization.

4.9. Conduct promotional campaigns, flash mobs, gatherings, performances, surveys, fundraising, advertising activities, or public events without the approval of the SEC administration.

4.10. Operate drones (UAVs), radio-controlled devices, or robotic devices without written approval from the SEC administration.

4.11. Leave children, animals, bags, suitcases, luggage, or other personal belongings unattended. 4.12. Creating excessive noise, playing loud music, or otherwise interfering with the normal operation of the Shopping and Entertainment Center (SEC) and its tenants, or disturbing the comfort of visitors.

4.13. Disseminating false information, causing panic, or obstructing the work of emergency response services.

4.14. Engaging in any form of discrimination, using profanity or hate speech, or committing acts or making remarks that demean the honor and dignity of others.

 

5. CHILDREN

5.1. Children under the age of 14 must be under the constant supervision of an adult while on the premises of the SEC.

5.2. Parents, guardians, or accompanying adults bear full personal and joint financial liability for the child’s safety, the child’s compliance with these Rules, and any damage caused by the child to the property of the SEC and/or third parties.

5.3. It is prohibited to leave children unattended by an adult in shopping galleries, on escalators, in elevators, in parking areas, in shelters, in restrooms, or in any other areas of the SEC.

5.4. If a child is found unaccompanied by an adult, the SEC administration or security personnel reserve the right to take steps to locate the parents (or accompanying adults) and ensure the child’s safety, including contacting the National Police of Ukraine.

 

6. ACCESSIBILITY FOR PERSONS WITH REDUCED MOBILITY

6.1. The Shopping and Entertainment Center (SEC) Administration, within the limits of technical feasibility and in compliance with the requirements of Ukrainian legislation, ensures conditions for unhindered access and a safe stay for persons with reduced mobility—including persons with disabilities, the elderly, pregnant women, individuals with temporary health impairments, parents with strollers, and others who may require additional assistance.

6.2. The SEC upholds the principles of inclusivity, a barrier-free environment, and equal access to public areas.

The SEC Administration provides wayfinding information regarding accessible entrances, elevators, restrooms, and routes of movement; it also offers, where possible, organizational assistance upon request.

Should organizational assistance be required, visitors with reduced mobility—or those accompanying them—may contact the SEC Administration, security personnel, or authorized SEC staff.

6.3. To ensure unhindered access and safe movement, it is prohibited to block or use the following for purposes other than those intended:

• ramps;
• elevators;
• entrances and exits;
• passageways;
• designated spaces for persons with disabilities;
• parking spaces for persons with disabilities;
• restrooms for persons with disabilities;
• evacuation routes;
• access to shelters.

6.4. During an air raid alert, evacuation, or other emergency, individuals must not obstruct the movement of persons with limited mobility and should facilitate their safe passage in accordance with the instructions of the shopping and entertainment center (SEC) staff. SEC employees and tenants (subtenants) are required, within the scope of their authority and practical capabilities, to assist in the safe movement of persons with limited mobility, ensuring that no additional risks to the life or health of such individuals are created.

6.5. The administration and other services of the SEC shall, within the limits of available technical resources, the current situation, and safety requirements, facilitate the safe presence and movement of persons with limited mobility within the SEC premises.

6.6. The procedures for providing accompaniment, utilizing accessibility features, and responding to requests from individuals requiring assistance may be further detailed in specific internal regulations of the SEC.

 

7. ANIMALS

7.1. Pets are permitted on the SEC premises, provided they remain under the constant control of their owner, that sanitary and hygienic standards are strictly observed, and that they pose no threat or cause no discomfort to other individuals.

7.2. Owners must keep animals on a leash (and, for breeds designated as "dangerous" by the Cabinet of Ministers of Ukraine, also muzzled) or inside a specialized pet carrier. Owners must prevent any displays of aggression, promptly clean up any waste produced by their animals, and ensure that animals are never left unattended—including being left tied up near entrances or shops. 7.3. The administration and security of the shopping and entertainment center reserve the right to restrict an animal’s presence in the event of a safety threat, aggressive behavior, public disorder, complaints from visitors, or a violation of sanitary and hygienic standards.

7.4. Guide dogs and service animals are permitted in accordance with the legislation of Ukraine.

 

8. PHOTOGRAPHY AND VIDEOGRAPHY

8.1. Personal, non-commercial, amateur photography and videography in open public areas of the Shopping and Entertainment Center (SEC) are permitted, provided that they do not obstruct the free movement of others, violate the privacy of other individuals, cause the gathering of crowds, disrupt the normal operations of the SEC or its tenants, or pose a security threat.

8.2. It is prohibited to photograph, film, or broadcast security posts, security systems, video surveillance cameras, control rooms, staff-only areas, technical zones, shelters, evacuation procedures, the operations of emergency response services, or internal documentation.

8.3. Professional, promotional, commercial, media-related, or staged photography and videography—including content creation for blogs or social media—may only be conducted following written approval from the SEC administration, in accordance with the current Policy on Photography, Videography, and Media Activity.

 

9. VIDEO SURVEILLANCE

9.1. To ensure public order, protect the life and health of individuals, safeguard property, prevent offenses, and facilitate prompt responses to incidents, open video surveillance is in operation throughout the entire premises of the SEC.

9.2. In compliance with legislation regarding the protection of personal data, the SEC administration employs a multi-level system to inform data subjects:

Initial notification is provided directly within the areas covered by cameras through the placement of clearly visible warning signs and/or pictograms. Detailed information—including comprehensive particulars regarding the data controller, the purpose of video surveillance, contact details for the responsible person, and the mechanisms for exercising the rights of data subjects—is made available to individuals at the reception desk or via publication on the official website.

9.3. An individual’s presence within a video surveillance zone constitutes notification that such surveillance is taking place; however, this does not replace the legal grounds for the processing of personal data as defined by the legislation of Ukraine.

9.4. Access to video recordings is restricted to authorized personnel, strictly on a "need-to-know" basis for the performance of their duties. The transfer of video recordings to third parties shall occur exclusively in the cases and in the manner prescribed by the legislation of Ukraine and the internal documents of the Shopping and Entertainment Center (SEC). Video recordings are retained only for as long as is necessary to achieve the purpose for which they are processed, in compliance with legal requirements, the SEC’s security protocols, and internal procedures regarding the deletion or destruction of data.

 

10. PARKING

10.1. Within the parking area, individuals must comply with traffic regulations, follow the instructions of staff, and adhere to all directional signage and road markings.

10.2. In the parking area, it is prohibited to block driveways, park vehicles in unauthorized locations, occupy spaces designated for persons with disabilities without legal entitlement, create hazards for others, store hazardous substances, or leave children and/or animals unattended.

10.3. To prevent the accumulation of exhaust gases and ensure the safety of individuals within the parking area, it is prohibited to keep vehicles with their engines running for an extended period without a valid reason—specifically, for any duration exceeding what is necessary for passengers to board or alight.

10.4. The administration or security personnel of the shopping and entertainment center reserve the right to restrict access to the parking area in the event of an emergency, evacuation, security threat, technical failure, or if there are no available parking spaces.

 

11. EMERGENCIES AND EVACUATION

11.1. In the event of a fire, smoke, explosion, threat of an explosion, medical emergency, discovery of a suspicious object, blackout, or any other dangerous situation, all individuals must adhere to the General Rules of Conduct (Section 3 of the Rules).

11.2. During an evacuation, individuals must follow designated routes, remain calm, avoid crowding, assist children and persons with limited mobility, and follow the instructions of emergency response personnel.

11.3. During an evacuation, it is prohibited to use elevators (unless authorized by the shopping mall administration or security/safety personnel), return to retrieve personal belongings, block passageways, obstruct the work of emergency responders, incite panic, or engage in unauthorized video recording.

11.4. Re-entry into the premises or a return to normal operations is permitted only following an official notification from the shopping mall administration or staff.

 

12. SHELTERS AND EVACUATION ROUTES

12.1. Information regarding available official shelters, their locations, and the routes to reach them is provided by the administration through announcements, signage, and shopping mall staff. Up-to-date information is also available via the official map of shelters in Kyiv and the "Kyiv Digital" (Kyiv Tsyfrovyi) mobile application.

12.2. Movement toward a shelter should follow designated routes, taking into account the current situation and any instructions provided by shopping mall personnel. Service or technical areas should not be chosen independently as a place of shelter.

12.3. While in a shelter, one must follow the rules set by the facility manager and the instructions of authorized personnel; maintain cleanliness; keep exits unblocked; and refrain from smoking, consuming alcohol, or using open flames. Assistance should be provided to children and individuals with limited mobility.

12.4. During an air raid alert, remaining near windows, inside elevators, or within vehicles is prohibited, unless otherwise explicitly required by operational necessity or the instructions of the shopping and entertainment center’s (SEC) response teams.

 

13. AIR RAID ALERT

13.1. In the event of an air raid alert, all individuals on the premises of the shopping and entertainment center (SEC) must remain calm, adhere to the General Rules of Conduct (Section 3 of the Rules), and communicate any need for assistance. Human safety takes precedence over commercial activity.

13.2. The actual operating status of the SEC is determined by the current official signal issued for its location, in accordance with the SEC’s established operating procedures and rules. Unofficial notifications do not replace the official signal.

13.3. Under an official "yellow" alert level, the SEC may continue operations during its scheduled hours only if there is a valid legal basis and in compliance with requirements established by legislation and the SEC’s internal protocols. Visitors are free to leave the SEC at any time and proceed to an accessible, designated official shelter. Please monitor announcements continuously.

13.4. In the event of a potential threat during a "yellow" alert level, the duty administrator shall decide to immediately cease operations. If the administrator is absent or unavailable, this decision shall be made by the shopping mall dispatcher. Any announced instruction to stop service and evacuate must be followed without delay.

13.5. During a "red" or undefined alert level, the shopping mall shall cease serving customers and admitting new visitors. Visitors and staff must immediately follow the announced evacuation procedure and proceed to designated official shelters. In the event of an immediate danger, actions should be taken in accordance with the instructions of competent authorities and services, based on the actual situation on the ground.

13.6. When operations are suspended, tenants must stop serving customers and assist with the evacuation of people. Staff and contractors shall follow their respective internal instructions as well as directives from the shopping mall’s services. Exits must remain unobstructed, and no one shall be forcibly detained.

13.7. Resumption of operations and services may occur only after the administration or authorized services announce that the facility is reopening, in accordance with the shopping mall’s internal protocols. The announcement that an alert has ended does not, in itself, constitute permission to disregard existing access restrictions.

13.8. Mass gatherings and entertainment events must be conducted in compliance with specific legal requirements and decisions issued by competent authorities. The fact that the shopping mall continues to operate during a "yellow" alert level does not, by itself, authorize the holding of such events.

 

14. SUSPICIOUS OBJECTS

14.1. If suspicious objects, abandoned items, or unattended bags or luggage are discovered, security personnel or the Shopping and Entertainment Center (SEC) administration must be notified immediately.

14.2. It is prohibited to open, move, or touch any suspicious objects.

14.3. The SEC’s management center and operational services have the authority to restrict access to a hazardous area, organize an evacuation, and summon law enforcement agencies or the State Emergency Service (SES).

 

15. RIGHTS OF THE SEC ADMINISTRATION

15.1. The SEC administration has the right to establish and amend these Rules, restrict access to specific areas, demand the cessation of violations, remove violators from the SEC premises, alter traffic or pedestrian routes, halt events, document violations, summon the police, the State Emergency Service (SES), medical personnel, or other emergency services, and implement special security protocols.

15.2. Instructions issued by the SEC administration or its operational services regarding safety or public order must be complied with by all individuals.

15.3. The SEC administration and security personnel reserve the right to deny entry to the SEC premises to any individual whose behavior poses a threat to safety, public order, or the comfort of others (visitors).

 

16. LIABILITY

16.1. Depending on the nature of the violation, the following measures may be applied to individuals who breach these Rules:

• requiring any person to immediately cease actions that violate these Rules;
• restricting access to specific areas of the Shopping and Entertainment Center (SEC) for technical or safety reasons;
• suspending or cancelling events;
• documenting violations using technical means;
• calling representatives of the National Police, the State Emergency Service (SES), or emergency medical services;
• removing violators from the SEC premises;
• holding individuals liable in accordance with applicable legislation.

16.2. In the event of intentional or negligent damage to property, the responsible party shall bear full financial liability and is obligated to compensate for the damages incurred in full, in accordance with the current legislation of Ukraine.

16.3. Violations may be documented (verified) through written reports, video surveillance, photographs, witness statements, reports from SEC staff, or other available means.

 

17. FINAL PROVISIONS

17.1. These Public Rules constitute the fundamental public rules for presence on the premises of the "Lavina" Shopping and Entertainment Center (SEC), located at 6D Berkovetska St., Kyiv.

17.2. Additional rules and regulations of the SEC may apply to specific categories of individuals; these include, but are not limited to, the SEC Operational Rules, the Policy on Photography, Videography, and Media Activities, and other internal regulations of the complex. During an air raid alert, the applicable Temporary Procedure shall be in effect. These Public Rules do not supersede legal requirements or mandatory decisions issued by competent authorities.

17.3. The current version of the Rules may be made available within the SEC premises, via official online channels, on information boards, through QR codes, or by other accessible means.

17.4. The Rules shall enter into force on the date specified in the order or other decision by an authorized representative of the SEC approving them. Following such approval, the administration shall ensure the publication of the current version.

17.5. An authorized representative of the SEC may approve amendments to the Rules, in compliance with applicable legislation and safety requirements. The updated version shall be communicated to the individuals to whom the Rules apply. In the event of any conflict, the requirements of the law and mandatory decisions issued by competent authorities shall prevail.